One pool
Every incoming item lands in the pool. Whoever is free picks it up; if they release it, it goes back to the pool. Managers can hand work to someone else.
For anyone who wants to follow many accounts on one screen
Every business’s messages and comments in one pool
PanoIO brings direct messages and comments from WhatsApp, Instagram and Facebook onto one screen. Your team picks up work when available, replies and tags it. You follow and report on every business separately.
Messages, comments, ad comments and story mentions
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Business A · Direct messageHi, what is the price of a double room on 12 August?Price info
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Business B · Ad commentWe stayed last week; the rooms were not what we expected.Complaint
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Business C · WhatsAppIs it full board, are drinks included?Picked up by Ayşe
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Business A · Story mentionWhat a holiday, thank you!Positive
Screens from the app
Screenshots of the app running on demo data; people and business names are examples.
For teams that run many accounts
Instead of opening each business’s WhatsApp, Instagram and Facebook account one by one, your team works from a single pool.
Comment moderation
Reply to post and ad comments, move them to a private message, hide or delete them. Story mentions arrive in the same pool.
Teams per business
Assign staff to one or more businesses. Choose permissions such as delete and hide per person, and define shifts.
Tags and status
Add your own tags to items, several per item if needed. Track the status of every piece of work to the end.
Reports and Excel
Items by channel, type, tag and hour; response times and staff performance. For one business or all of them, exported to Excel.
WhatsApp templates
When the 24-hour window has closed, reach the guest again with your Meta-approved templates.
How does it work?
You never share a password to connect your accounts.
Open your account
Set up your company and businesses, and invite your team.
Connect with Meta
Log in with Facebook and choose yourself which Pages, Instagram accounts and WhatsApp numbers PanoIO may access.
Assign your team
Each person sees only the businesses they are assigned to and takes work from the pool.
Your guests’ data stays yours
Your guests’ conversations are personal data. PanoIO processes them only to provide the service.
- No AI servicesMessages are not sent to any third party for processing, including AI or analytics services.
- Your data in the country you chooseTo meet KVKK, your data is stored on servers in the country you choose.
- Encrypted access tokensMeta access tokens are stored encrypted; your platform password is never requested.
- Role-based accessStaff see only the items of the businesses they are assigned to.
Try it with your team
Let’s plan a live demo with your own accounts and workflow.